FAQ
General FAQ
How can I contact SokoFinds?
You can email us at support@SokoFinds.com where our customer service will be happy to help you with whatever you need.
Do you ship worldwide?
Yes.
Where do you ship from?
We currently ship from Hong Kong.
Can I change or cancel my order?
Our goal is to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to the current high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund and our customer service will gladly help you with that.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at support@SokoFinds.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account
Magnetic Bag FAQ
What is a magnetic bag?
Our Magnetic Bags are thoughtfully designed with an integrated magnetic backing that allows them to attach securely to metal surfaces, such as fitness equipment. They’re ideal for keeping your essentials safe, accessible, and within reach during workouts or while on the go.
Will the magnets in the bag damage my phone or credit cards?
No need to worry — our bags use shielded magnets to help protect your belongings. Most modern smartphones and payment methods are built to withstand magnetic exposure. While older magnetic-strip cards may be more sensitive, today’s chip and tap-to-pay cards are magnet-resistant. Your device and card safety remain our top priority.